Betting Rules

BitStarz Casino aims to provide a clear and consistent betting environment. These rules apply to bets, wagers and game participation unless a separate rule is shown on the relevant betting market, game screen or promotional page. Specific rules may take priority where they deal with a particular sport, event, game, bet type or offer.

You must be legally permitted to use online gambling services in Australia and in the state or territory where you are located. You are responsible for checking the laws that apply to you before opening an account, depositing funds or placing a bet. You must not use the website if online gambling is prohibited for you, if you are under the applicable legal age, or if you are gambling on behalf of another person.

• Only one person may use an account, and the account holder must be the person placing the bets.
• You must provide information that is accurate, current and complete when requested.
• You must keep your login details, payment information and account access secure.
• You must not sell, transfer, lend or share an account without permission.
• You must not use the website for unlawful activity, fraud, money laundering or another prohibited purpose.
• You must follow any reasonable identity, age and source-of-funds checks that apply to your account.

A bet is generally treated as accepted when it is confirmed by the website and recorded in the account or betting history. Entering selections, choosing a stake or submitting a bet does not necessarily mean that the bet has been accepted. You should check the confirmation and retain relevant records for your own reference.

BitStarz Casino may refuse, cancel, void or limit a bet where this is permitted by the applicable Terms and Conditions. This may include situations involving an obvious error, technical failure, suspected manipulation, duplicate transactions, unauthorised activity, an incorrect market, a breach of the rules or a requirement imposed by law. Where a bet is cancelled or voided, the applicable stake treatment will be explained in the relevant account or transaction records.

Sports and event bets are settled using the official result or another result source identified in the rules for the relevant market. Results may be determined by the governing body, event organiser, official statistics provider or another reliable source. The settlement method can vary according to the sport, competition and market type.

Events, postponements and changes

If an event is postponed, abandoned, rescheduled or materially changed, the relevant market will be handled under the rules displayed for that market. Some bets may remain valid, while others may be void or settled according to the outcome of a completed portion of the event. A change to the venue, format, participants or event conditions may also affect settlement.

Live betting and delays

Live betting may involve a delay between a selection being made and the bet being accepted. During this period, the score, price, market status or other event information may change. A bet is not valid until it has been accepted. Bets submitted after a material event may be rejected, repriced or settled under the applicable market rules.

Prices and displayed information

Displayed prices, scores, statistics and market information are provided for betting purposes and may change without notice. An obvious pricing, description or settlement error may be corrected in accordance with the Terms and Conditions. If you notice an issue with a market or bet, stop using the affected market and raise the matter through the available support channel.

• Check the event, participants, market, selection, odds and stake before submitting a bet.
• Confirm whether the market is pre-event or live before placing your bet.
• Review the accepted bet in your account history after submission.
• Do not rely solely on a displayed score or commentary when making a decision.
• Allow for official results and settlement checks before assuming that a market is final.

Casino games are governed by the rules shown within the game or in the game information panel. These rules may explain the objective, available bet sizes, winning combinations, game features, bonus functions, payout calculations and the circumstances in which a round is completed. You should read those instructions before playing.

Each game round should be treated as a separate wager. Once a round has been confirmed, it may not be possible to change or reverse your decision. A connection issue or browser interruption does not automatically cancel a round. If the result has been recorded by the game system, the account history or game records may be used to determine the outcome.

Games may use random number technology or other systems to determine outcomes. Results are not guaranteed, and previous outcomes do not influence future outcomes unless the game rules expressly state otherwise. No strategy can guarantee a win. You should set a budget before playing and stop when that budget or your chosen session time has been reached.

Technical interruptions

If a game, payment or betting service is interrupted, do not repeatedly submit the same action until you have checked your account history. A transaction may have been processed even if a confirmation screen was not displayed. Duplicate bets or deposits caused by repeated attempts may not be treated as separate valid transactions where the records show that only one action was intended or completed.

If an error affects a game, bet, balance or settlement, the relevant transaction may be reviewed and corrected. This can include returning a stake, removing an incorrect credit or restoring an account balance to the position that would have applied without the error. The review process should be applied consistently and in accordance with the website’s terms and applicable requirements.

Promotions and special offers

Promotions, bonuses and special offers may have separate eligibility requirements, wagering conditions, expiry dates, game restrictions or other terms. The terms displayed with an offer apply to that offer. You should review them before opting in or using promotional funds. Where promotional terms conflict with a general betting rule, the specific promotional terms may apply to the relevant offer.

You are responsible for checking your balance, betting history, deposit records, withdrawals and account statements regularly. If you believe a transaction is missing, duplicated, unauthorised or incorrect, notify BitStarz Casino through the support option available on the website as soon as reasonably possible. Provide the relevant date, amount, game or market and any reference shown in your account, but do not send your password or full payment credentials.

Payments may be subject to verification, processing checks, minimum or maximum transaction requirements and other conditions explained on the website. The name and payment method used should belong to the account holder unless an approved alternative process is available. A payment may be delayed, declined, returned or reviewed where information is incomplete, the transaction cannot be verified, the method is unsupported or a legal or security check is required.

How disputes are reviewed

1. Check the relevant game rules, market rules, Terms and Conditions and account history.
2. Gather the basic details of the transaction, including the date, time, amount and reference where available.
3. Contact BitStarz Casino through the support channel shown on the website and describe the issue clearly.
4. Allow the matter to be reviewed using account records, betting records, payment records and any applicable official result.
5. If you disagree with the outcome, follow the further complaint or escalation process described in the website’s terms.

BitStarz Casino may suspend access, restrict betting or close an account where required for security, compliance, responsible gambling, verification or another legitimate reason. Any balance or transaction treatment following a restriction will be handled under the applicable Terms and Conditions and relevant legal requirements. You should not create another account to avoid a restriction or self-exclusion.

Responsible gambling reminder

Gambling should be entertainment, not a way to make money or recover losses. Decide how much time and money you can afford to spend before you begin. Never chase losses, gamble with borrowed money or continue because you feel pressured to win. Use available limits, breaks, self-exclusion and account support tools if gambling is becoming difficult to control. If you feel gambling is causing harm, seek help from an appropriate gambling support service in Australia.

These Betting Rules may be updated from time to time to reflect changes to the website, games, betting markets, legal requirements or operational processes. The current version published on the website applies from the stated effective date. If you continue to use BitStarz Casino after an update, you may be treated as having accepted the revised rules, subject to any rights provided by law.