BitStarz Casino Terms & Conditions

These Terms and Conditions form an agreement between you and BitStarz Casino in relation to your use of the website, account services, games and related features. They apply to all visitors and registered players, whether you access the website by computer, mobile device or another supported method. Additional rules may apply to particular games, competitions, promotions or payment methods. Those rules will be displayed where relevant and form part of these terms.

You must read the current version of these terms before using the website. We may update, amend or replace the terms from time to time to reflect changes to the website, legal requirements, technology or business operations. The updated version will apply from the date it is published, unless a different effective date is stated. If you continue to use the website after an update, you are taken to have accepted the revised terms. If you do not agree, you should stop using the website.

Eligibility and lawful use

You may use BitStarz Casino only if online gambling is lawful for you in the place where you are located. You are responsible for checking and complying with all laws that apply to you. You must meet the applicable minimum age requirement and must not use the website if you are underage, prohibited from gambling or subject to a gambling exclusion or restriction that prevents you from participating.

The website is intended for personal entertainment. You must not use it for unlawful activity, commercial purposes, fraud, money laundering, market manipulation, or any activity that may damage the website or other users. Access may be unavailable in some jurisdictions. We may restrict or refuse access where required by law, regulation, risk controls or internal policies.

Account registration

Where an account is required, you must provide information that is accurate, complete and current. You must update your details if they change. You may have only one personal account unless we expressly permit otherwise. An account must be registered in your own name and may not be sold, transferred, rented or made available to another person.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password or allow another person to use your account. Tell us promptly if you suspect unauthorised access, lost credentials or unusual activity. We may ask you to change your login details or apply security measures to protect your account.

To meet legal, regulatory and security obligations, we may ask you to verify your identity, age, location, source of funds or other account information. Verification may be required before deposits, gameplay, withdrawals or continued access. You must provide documents and information that are genuine, valid and readable. We may suspend account functions while checks are in progress and may take action if information is incomplete, inconsistent or misleading.

You may deposit funds only through payment methods made available on the website and only when you are authorised to use the relevant method. Payments must be made from an account or instrument held in your own name unless an alternative arrangement has been approved. We do not encourage borrowing, using another person’s funds or spending money needed for essential living costs.

You should check the transaction details before confirming a deposit. Payment providers, banks or other intermediaries may apply their own terms, fees, processing times or currency conversion rates. BitStarz Casino is not responsible for charges imposed by a third party where those charges arise outside our reasonable control.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions shown at the time of a transaction. A withdrawal may be returned or delayed if the requested method is unavailable, the payment details are incorrect, the account is under review or the transaction cannot be completed for legal, security or technical reasons. We may require a withdrawal to be made through an approved method connected with the original payment.

You are responsible for checking that account balances and transaction records are accurate. If you notice an error, contact the available support channel as soon as possible and provide enough information for the issue to be investigated. We may correct obvious administrative, technical or system errors. Funds credited because of an error do not constitute winnings and may be recovered or cancelled.

Game results and technical issues

Game outcomes are determined by the relevant game systems and rules. Where a game result is affected by a technical fault, connection problem, software error or other malfunction, we may void the affected play and restore the account to the position that applied immediately before the error, where reasonably possible. You must not exploit an error, vulnerability or unintended feature. Any suspected fault should be reported promptly.

Promotions, bonuses, free plays and other special offers are subject to their own terms. Those terms may include eligibility rules, activation requirements, wagering conditions, game restrictions, time limits, maximum values and withdrawal conditions. You should review the specific promotional terms before opting in. If there is a conflict between these general terms and a promotion’s specific terms, the specific terms will normally apply to that promotion.

Unless expressly stated otherwise, promotional offers are intended for one person, one account, one household and one permitted payment arrangement. We may limit, refuse, cancel or withdraw an offer where there is suspected abuse, manipulation, collusion, multiple-account activity or a breach of the relevant terms. We may also correct an obvious error in promotional information.

Prohibited conduct

• Providing false, misleading or incomplete information.
• Using another person’s account, payment method or identity.
• Creating or controlling multiple accounts without approval.
• Attempting to bypass responsible gambling, security or location controls.
• Using automated tools, bots, scripts or software designed to interfere with the website or games.
• Colluding with other players or attempting to manipulate game outcomes.
• Using stolen funds, unlawful funds or payment methods without authorisation.
• Interfering with the operation, security or availability of the website.
• Uploading harmful code or content, or infringing another person’s rights.
• Using the website in breach of applicable Australian or other relevant laws.

If we reasonably believe that you have breached these terms, used the website unlawfully, engaged in fraud or created a security or financial risk, we may restrict, suspend or close your account. We may cancel affected plays, withhold or recover funds where legally permitted, decline transactions, remove promotional benefits or take other appropriate action. We may also cooperate with law enforcement, regulators, payment providers or other authorised parties where required.

You may request closure of your account at any time using the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, unlawful conduct, verification or outstanding amounts. Any remaining balance will be handled in accordance with applicable rules and verification requirements.

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and never gamble with money needed for rent, bills, food or other essentials. Do not chase losses, gamble while distressed or use gambling to solve financial problems. Take regular breaks and use the account controls and support options available on the website.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling-help service in Australia. You can also ask us about available restrictions, deposit controls, time-out tools or self-exclusion options. Responsible gambling tools may not prevent every form of gambling, so consider using independent support as well.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. We may collect and use information needed to provide services, verify identity, process payments, protect accounts, meet legal obligations, manage risk and improve the website. We may receive information from service providers or other lawful sources where necessary for these purposes.

By registering or using the website, you agree that we may send service messages relating to your account, transactions, security, responsible gambling and changes to the website. Marketing communications may be managed through the available preferences or unsubscribe options, subject to messages that must be sent for legal, security or operational reasons.

Website availability and liability

We aim to keep the website accurate, secure and available, but continuous or error-free access cannot be guaranteed. Access may be interrupted by maintenance, technical faults, telecommunications problems, cyber incidents, events outside reasonable control or changes to services. You should keep your device, software and internet connection secure and up to date.

To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, unauthorised access resulting from your actions, interruptions outside reasonable control, third-party services or your unlawful use of the website. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

Governing terms and questions

These terms are intended to operate consistently with applicable Australian law and any mandatory protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these Terms and Conditions, account access, transactions, responsible gambling tools or privacy, use the support options made available on the BitStarz Casino website. We may request information needed to confirm your identity before discussing account-specific matters. Please check this page regularly for the current version of the terms.