Privacy Policy

To provide online gambling services safely and effectively, BitStarz Casino may handle information that identifies a player, relates to an account or is connected with activity on the website. The type and amount of information handled may depend on the services used, information supplied by the player, security requirements and applicable legal obligations.

Account and contact details

When a player registers or communicates with the website, information may include their name, date of birth, residential details, country of residence, username, password, telephone details and email address. Information about account preferences, responsible gambling choices, service requests and communications may also be associated with the account. Players should provide accurate and current information and should update it when circumstances change.

Identity and verification information

A casino may need to verify a player’s identity, age, location and eligibility to use its services. For this purpose, it may handle copies or details of identity documents, proof of address, information about the source of funds and other information reasonably required for verification, anti-fraud, anti-money laundering or safer gambling checks. Players should only provide documents that belong to them and should use secure website or support channels when submitting information.

Payment and transaction records

The website may handle information about deposits, withdrawals, wagers, winnings, applicable account adjustments, payment methods, transaction references and account balances. Payment providers may process payment information directly. Where appropriate, BitStarz Casino may receive confirmation or limited transaction details without receiving the complete details of a payment instrument.

Device, cookie and usage data

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, session times, referral information and interactions with website features. This information helps the website operate, maintain security, understand performance and identify unusual or potentially fraudulent activity.

Support and communication records

If a player contacts support, the casino may keep the message, relevant account information, identity checks and the response provided. Chat, call or other communication records may also be handled where available and permitted. These records help answer questions, investigate complaints, resolve disputes and maintain a consistent support service.

Personal information is used for purposes connected with operating the website, providing casino services, meeting legal and security responsibilities, supporting players and communicating important information. Depending on the circumstances, information may be used to:

• Create, maintain and administer a player account.
• Process deposits, withdrawals and other account transactions.
• Provide access to games, account tools and website features.
• Confirm a player’s identity, age, location and eligibility.
• Complete customer due diligence, anti-fraud and anti-money laundering checks.
• Detect, prevent and investigate suspicious, unlawful or prohibited activity.
• Protect the website, players, payment systems and business systems from security threats.
• Provide customer support, respond to questions and manage complaints.
• Meet applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
• Monitor and improve website performance, reliability, usability and security.
• Apply responsible gambling controls and identify activity that may require attention.
• Send service, security, account, transaction or policy messages, and send marketing where permitted.

Some information may be combined from different interactions to help keep records accurate, identify risks and provide a secure service. Automated tools may be used to support verification, fraud prevention, security monitoring or the detection of unusual activity. Where a decision has a significant effect on a player, the player may contact support to ask about the matter and provide relevant information for review.

Service providers and disclosures

BitStarz Casino may use service providers to support hosting, software, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and technical operations. These providers may access information only as needed to perform their assigned services and are expected to protect it.

Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect rights and safety, investigate suspected wrongdoing, enforce website terms or support a business transaction. Some service providers may process information outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure processing, subject to applicable requirements.

Marketing communications

Where permitted, BitStarz Casino may use contact details to send information about services, website features or promotions if the player has provided consent or marketing is otherwise allowed. Players can withdraw marketing consent at any time. Withdrawing consent does not stop essential service, security or account messages.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, keep an account session working, support security, measure website use and improve online features. Some cookies may be necessary for core functions, while others may support analytics, personalisation or marketing where permitted.

Players can manage or delete cookies through their browser settings. Browser settings may also allow players to control whether websites can store cookies or access certain device information. Blocking or removing certain cookies may affect sign-in, account functions or the way parts of the website operate.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, authentication procedures, monitoring, staff guidance and security reviews. No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Players should use a strong, unique password, keep login details private, avoid sharing access to their device and contact support promptly if they suspect unauthorised account activity. The casino will not normally ask players to disclose their password through an unsolicited message.

How long information is kept

Personal information is generally kept for as long as needed for the purposes described in this Privacy Policy, to maintain business and security records, resolve disputes, enforce terms or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed.

When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it, subject to technical, legal and operational requirements. Closing an account does not automatically remove records that must be retained for compliance, security, fraud prevention, responsible gambling or record-keeping purposes.

Children and vulnerable people

The website is intended for people who are legally permitted to use online gambling services. It should not be used by minors or anyone who is not eligible to gamble. If a parent, guardian or player believes that information has been submitted by a minor, they should contact support so the matter can be reviewed.

Depending on applicable privacy requirements and the circumstances of a request, players may have rights relating to their personal information. These may include the right to ask what information is held, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, and withdraw consent to marketing communications.

How to make a data request

To exercise data rights, players should contact support@bitstarzcasino-au.top. A request should explain what is being asked for and include enough information to help locate the relevant account. Players may use this address to request access to their data, correction of inaccurate information, deletion of their data, or withdrawal of consent to marketing.

For security, identity may need to be verified before information is disclosed, changed or deleted. This helps prevent one person from obtaining or changing another person’s information. Verification information will be handled for the purpose of assessing and completing the request.

Access and correction

Players can ask for access to personal information associated with their account and may request correction of information that is inaccurate, out of date or incomplete. Some account details may also be reviewable through available account settings. If a correction affects identity, payment or compliance information, supporting documents may be requested.

Deletion and account closure

Players may request deletion of their personal information or closure of their account. Deletion may not be immediate or complete where information must be retained for legal, security, fraud prevention, dispute resolution, responsible gambling or record-keeping purposes. Some information may also need to remain in secure backups for a limited operational period before it is removed or overwritten.

Withdrawing marketing consent

Players can withdraw consent to marketing communications by contacting support@bitstarzcasino-au.top or by using an unsubscribe option included in a marketing message, where available. Service, transaction and security messages may still be sent because they are necessary for the account or website. Withdrawing marketing consent does not affect processing needed for account administration, verification, security or legal obligations.

Changes and questions

This Privacy Policy may be updated when website practices, services or applicable requirements change. The latest version will be made available on the website, and important changes may be communicated through suitable account or website notices. Players should review this page from time to time. Questions, concerns or privacy requests can be directed to support@bitstarzcasino-au.top.