Responsible Gaming

Online casino games are based on chance, and there is no guaranteed strategy for winning. Previous results do not determine future outcomes. A win does not mean that another win is due, and a loss does not mean that a win is more likely. Avoid chasing losses or increasing your stakes in an attempt to recover money. Each gambling session should be considered a separate entertainment activity with a clear, affordable cost.

Only use an account and payment method that belong to you, and make sure you meet all applicable age and eligibility requirements before playing. Do not gamble while under the influence of alcohol or other substances, and avoid playing when you are upset, stressed, tired or distracted. These situations can affect judgement and make it harder to follow the limits you have set.

• Set a budget before you begin and do not exceed it.
• Use gambling funds only after essential household costs and financial commitments have been covered.
• Decide how long you will play before starting and take regular breaks.
• Never borrow money, use credit intended for necessities or sell possessions to fund gambling.
• Do not treat gambling as an investment, income source or solution to financial difficulty.
• Keep gambling separate from work, study, family responsibilities and other important activities.
• Remember that you can stop at any time, whether you are winning or losing.

It can be useful to discuss your gambling habits with someone you trust. An honest conversation with a partner, family member or friend may help you keep gambling in perspective. Keeping records of your deposits, withdrawals, time spent playing and overall results can also provide a clearer view of your habits than relying on memory alone.

Personal limits can help make gambling more predictable and easier to manage. Depending on the account features available, you may be able to request limits on deposits, wagers or gambling time. You may also be able to take a temporary break or request account closure. Limits are most effective when they are selected before you feel pressure to continue playing.

Create a personal plan

1. Choose an amount you can comfortably afford to lose over a defined period.
2. Choose a maximum playing time and decide when you will take breaks.
3. Set deposit or spending limits using the responsible gaming controls available on your account.
4. Decide what you will do when a limit is reached, such as ending the session or taking a longer break.
5. Review your plan regularly and change it if your income, expenses or personal circumstances change.

A limit is not a target that must be reached. It is a boundary designed to protect your budget and wellbeing. If you find yourself repeatedly increasing limits, asking for exceptions or feeling unable to stop, consider taking a longer break and seeking independent support. You can contact customer support through the available website channels to ask about the responsible gaming options associated with your account. Please do not send sensitive financial information through an unsecured or unofficial channel.

Taking a break or closing an account

If gambling is no longer enjoyable or is beginning to affect your finances, relationships, work or wellbeing, consider taking a break. A temporary account restriction can create space to reflect on your habits. If you want to stop gambling, you may request account closure or any available self-exclusion option. We may need to verify your identity and follow applicable account procedures before action is taken. Do not create another account or use another person’s account to continue gambling during a break or exclusion period.

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not notice the impact until gambling has caused financial, emotional or relationship difficulties. Recognising changes early can make it easier to take action.

You may want to pause and seek support if any of the following statements apply to you:

• You spend more time or money gambling than you intended.
• You try to win back money after losing, or feel pressure to recover losses quickly.
• You hide gambling activity, deposits, losses or account statements from people close to you.
• You borrow money, miss payments or use money intended for essential expenses.
• You feel restless, irritable or anxious when you try to reduce or stop gambling.
• You think about gambling frequently or find it difficult to concentrate on other activities.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• Gambling is affecting your sleep, work, study, health or relationships.
• You have tried to stop or cut back but have not been able to do so.
• You feel ashamed, hopeless or distressed because of your gambling.

One sign does not automatically mean that you have a gambling disorder, but it is a reason to take your concerns seriously. Stop playing, review your limits and speak with a qualified support service or health professional. If gambling has created urgent financial or personal difficulties, seek help promptly rather than trying to resolve the situation through further gambling.

If you feel at immediate risk of harming yourself or someone else, contact emergency services in your location or attend the nearest emergency department. Responsible gaming support is not a substitute for urgent medical or crisis assistance.

Support is available from independent gambling counselling and financial counselling services in Australia. You can also speak with your general practitioner or another qualified health professional. Independent services can help you understand your options, create a plan, manage financial concerns and address the emotional effects of gambling. Consider choosing a service that is appropriate for your state or territory and verify its current contact details through an official source.

If you are concerned about another person’s gambling, approach the conversation calmly and without blame. Explain what you have noticed, listen to their perspective and encourage them to seek professional support. You may also need to protect shared finances, review household access to payment methods and obtain independent financial or legal guidance. Do not provide money to fund gambling or attempt to recover losses on the person’s behalf.

BitStarz Casino may use account information and gameplay activity to help identify patterns that could indicate gambling harm, subject to applicable privacy requirements and our site policies. We may contact a player, recommend a break, suggest limits or restrict access where responsible gaming concerns arise. Any checks or restrictions are intended to support safer play and meet applicable obligations. Players should provide accurate information and respond honestly to responsible gaming enquiries.

This page provides general information and does not replace professional advice. Gambling laws, support arrangements and available account controls may vary. Please read the applicable site terms and privacy information, use only the official BitStarz Casino website and seek independent advice when you need help. If gambling is causing harm, the safest choice may be to stop completely and contact a qualified support service.